We hope it’ll be love at first try, but if not, there’s no hard feelings. Simply follow our return policy and we will happily provide a credit note under the conditions detailed below.


returns policy

  • All items must be returned within 7 days of receiving your parcel within Australia and within 14 days for international orders. We will not accept any returns after these return periods.
  • For hygiene reasons, we don’t offer returns or exchanges on swimwear.
  • We do not accept returns on sale items.
  • All returns must be received in original condition, unworn, unwashed and with all original tags attached.
  • Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet these conditions.
  • Please make sure you include your invoice with your return item(s). This is so that we can identify who the return is coming from.
  • Please keep a copy of your receipt and proof of shipment, as we cannot process a return without physical goods or proof of delivery.
  • We will only offer a refund for faulty or incorrect sized items sent.
  • The customer is required to cover return shipping costs.

How to return an item

Follow the steps below to request a Return Authorisation (RA) Number:

  1. Email returns@shopmarli.com and include your order number and the reason you want to return your item in the email.
  2. Note whether you are after an exchange or credit.
  3. Once receiving your RA number make sure your item/s are placed in an appropriate sized post satchel. Please note, return shipping costs are at the expense of the customer.
  4. Include your invoice in the package with your RA number written on the invoice.
  5. Email us your tracking number once it’s been shipped so we can keep an eye out for it.

Return address:

Marli c/- DHL ecommerce
4 Millner Avenue
Horsley Park
NSW 2175
Australia


Please note: We process returns within 7 business days of receiving the item(s). You will receive an email approving your return once it has been received and inspected.


Credit Notes

Credit notes are valid for 12 months from the date of issue and are only to be used online.


Exchanges

  • If you are wanting to make an exchange please email returns@shopmarli.com and include your order number.
  • We cannot guarantee that we will have the style/size available for you when returning your item.
  • All returns that cannot be exchanged will automatically be issued with a store credit. You will receive an email confirmation once your return has been processed.
  • Please ensure all items are packaged securely and will arrive back to us in their original condition.
  • The customer is required to cover return shipping costs.

Store Credit

  • Items that are returned will be issued with a credit note, which is valid for 12 months from date of issue and can only be used online.
  • You will receive your store credit code within approximately 7 business days of receiving the returned goods.

Faulty Items

If you have received a faulty item please email returns@shopmarli.com with your order number with an description and image of the manufacturing fault. We will refund you for a manufacturing fault once the garment has been returned to us and we have assessed the garment. If you would like a replacement of the garment, this will be subject to the availability of the style.

Please note that the Marli customer care team operates Monday to Friday 9.00am - 5.00pm (AEST). Any RA requests made on a weekend or public holiday will be replied to on the following business day.

Returns and exchanges will only be accepted under these conditions. We have the right to deny if items returned have been worn, damaged or soiled in any way and these will be returned back to the sender. This policy does not affect your statutory rights. You are solely responsible for the return merchandise so we highly recommend an insured traceable method is used to ensure safe and recorded delivery.