shipping & delivery

FREE EXPRESS SHIPPING FOR CUSTOMERS WHEN YOU SPEND OVER $50AUD/$35USD!


AUSTRALIA

$7 for standard shipping when you spend under $50AUD/$35USD

$10 for Express shipping when you spend under $50AUD/$35USD

Delivery Time:

Express shipping can be expected within 1-3 business days if you live in a metro area. Please allow 2-6 business days for non express post network areas. Standard shipping can be expected within 2-6 business days.

NEW ZEALAND

From $10 for standard shipping when you spend under $50AUD/$35USD

From $15 for Express shipping when you spend under $50AUD/$35USD

Shipping price will be calculated at checkout.

Delivery Time:

All orders are fully trackable. Standard shipping can be expected within 2-6 business days. Express shipping will arrive within 2-3 business days. Please note that MARLI ships DDU (Delivery duty unpaid) using DHL, which means that you may be required to pay local duty and/or taxes upon picking up your parcel.

USA/ CANADA/ SELECT EUROPE

From $10 for standard shipping when you spend under $50AUD/$35USD

From $15 for Express shipping when you spend under $50AUD/$35USD

Delivery Time:

All orders are fully trackable. Standard shipping can be expected within 2-6 business days. Express shipping will arrive within 2-3 business days. Please note that MARLI ships DDU (Delivery duty unpaid) using DHL, which means that you may be required to pay local duty and/or taxes upon picking up your parcel.

Shipping price will be calculated at checkout.

ASIA

From $10 for standard shipping when you spend under $50AUD/$35USD

From $15 for Express shipping when you spend under $50AUD/$35USD

Delivery Time:

All orders are fully trackable. Standard shipping can be expected within 2-6 business days. Express shipping will arrive within 2-3 business days. Please note that MARLI ships DDU (Delivery duty unpaid) using DHL, which means that you may be required to pay local duty and/or taxes upon picking up your parcel.

Shipping price will be calculated at checkout.

REST OF THE WORLD

From $10 for standard shipping when you spend under $50AUD/$35USD

From $15 for Express shipping when you spend under $50AUD/$35USD

Delivery Time:

All orders are fully trackable. Standard shipping can be expected within 2-6 business days. Express shipping will arrive within 2-3 business days. Please note that MARLI ships DDU (Delivery duty unpaid) using DHL, which means that you may be required to pay local duty and/or taxes upon picking up your parcel.

DELIVERY INFORMATION

ORDERS PLACED BEFORE 12PM (AEST) MONDAY – FRIDAY WILL BE SHIPPED THE SAME DAY. Any order placed after 12pm (AEST) will be processed the next business day. If you have placed your order on the weekend or a public holiday, your parcel will be processed the next business day.

Please ensure all information is correct when ordering from our website. If your address has changed or is wrong, we are not responsible for missing parcels.

Shipping time starts when the orders have left our HQ. Once your order has been dispatched from our warehouse, we will send you a confirmation email, which includes your tracking number.

ORDERS WILL BE DELIVERED BETWEEN 8AM – 6PM MONDAY TO FRIDAY. PLEASE ENSURE THAT SOMEONE IS AVAILABLE AT YOUR DELIVERY ADDRESS AS A SIGNATURE WILL BE REQUESTED UPON DELIVERY. IF AN AUTHORISED PERSON IS NOT ABLE TO SIGN FOR YOUR DELIVERY THE DRIVER WILL LEAVE A CARD AND THE DELIVERY WILL BE RETURNED TO THE NEAREST COLLECTION CENTRE FOR YOU TO COLLECT.

POSSIBLE DELAYS

WE DO OUR BEST TO ENSURE THE TIMELY DELIVERY OF ALL ORDERS, PLEASE BEAR IN MIND THAT WE ARE ONLY PROVIDED WITH AN ESTIMATED DELIVERY DATE FROM OUR CARRIERS. ON A RARE OCCASION, YOUR ORDER CAN ARRIVE OUTSIDE OF THE ESTIMATED TIMEFRAME. In most cases that you haven't received your order, there has been an attempted delivery and your parcel is awaiting pick up at your nearest post office.

TRACKING YOUR ORDER

YOU CAN TRACK YOUR ORDER VIA THE EMAIL NOTIFICATION SENT TO YOUR PROVIDED EMAIL ADDRESS. IF YOU DO NOT RECEIVE YOUR TRACKING DETAILS, PLEASE CONTACT CUSTOMERCARE@SHOPMARLI.COM

SHIPPING RESTRICTIONS

Due to postal restrictions, MARLI does not ship to the following countries:

  • Korea
  • Algeria
  • Iran
  • Pakistan
  • Syria
  • Russia

DUTIES & TAXES

Please note that MARLI ships DDU (Delivery duty unpaid) using DHL, which means that you may be required to pay local duty and/or taxes upon picking up your parcel. ALL INTERNATIONAL PACKAGES MAY BE SUBJECT TO DUTIES AND TAXES. THE LIMITS FOR DUTY-FREE PACKAGES ARE ESTABLISHED BY YOUR LOCAL CUSTOMS AUTHORITIES.

DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER AND WE RECOMMEND YOU PLEASE CHECK YOUR LOCAL CUSTOMS WEBSITE FOR ESTIMATED COSTS.

MARLI RESERVES THE RIGHT TO DEDUCT ANY RETURN COSTS INCURRED FROM THE TOTAL RETURN AMOUNT FOR ORDERS THAT ARE REFUSED AT CUSTOMS SHOULD DUTIES AND TAXES BE UNPAID.